I cannot see the files and folders on my computer while using the Cloud edition
It is also possible to access LabManager on the Cloud via a web browser, but this method can restrict access to the files and folders, and possibly printers, on your computer.
Using the Remote Desktop Connect application:
Unable to see drives and folders on Microsoft Windows
- The RDP setting at the top of the Remote Desktop Connect application needs to be ON
- While using a file requester, you should be able to access your drives using the drive links named like "C on MYDESKTOPPC" etc.
- We would advise creating Quick Access links to your favourite folders. You can right-click a folder and pin to Quick Access.
- It's also possible to refer to locations on your computer with this syntax: \\tsclient\C which will open the C drive on the computer. So, to create a link to C:\Transactor\Files, use \\tsclient\C\transactor\files
- You can also direct to mapped drives in this way (eg: \\tsclient\Z)
Sharing a folder on an Apple Mac
With an Apple Mac, you must specify a single location to share between your Mac and LabManager. This is a restriction enforced by the security on the Mac Microsoft Windows App or Microsoft Remote Desktop software which is required for accessing the application.
- Open the Microsoft Windows App or Microsoft Remote Desktop app on your Mac (image 1)
- Use menu Windows App > Settings, then choose the General tab
or Microsoft Remote Desktop > Preferences > General
- At the bottom of that page you can specify a folder to share (image 2)
- You will need to close and restart the Remote Desktop Connect application before you will see your shared folder in the file dialog
- Your shared folder is now accessible by browsing to the location \\tsclient from the file dialog in LabManager
- We would advise creating a Quick Access link to your shared folder: When you open a file dialog in LabManager, click into the address bar at the top of the file dialog and enter this location then press Enter: \\tsclient
- Right click on your shared folder, and choose to "pin to Quick Access" (image 3)
Image 1 - The Windows App
Image 2 - Specify a shared folder
Image 3 - add a Quick Access shortcut
